Frequently Asked Questions
What is the Voice Assessment?
The Voice Assessment is a free and fast 10 minute evaluation that is conducted over the telephone. This is part of the admissions process. It measures your voice quality and your ability to effectively interact with customers over the phone.
What is the Criminal Background Check?
As part of the admissions process, Arise clients require background checks in order to access their systems and interact with their customers. Therefore, a background check is required.
Do I get paid during “training?”
There is no paid training. You will start earning revenue once you begin taking calls during the certification course. You must successfully pass/complete the certification course in order to offered a Statement of Work (SOW).
It is recommended that you take a certification course that is opposite of your current work schedule (if you are currently employed) and keep your full time day job. Many agents do this until they are prepared to work from home full time.
What is the starting pay rate, and how much can I earn?
The starting rate varies depending on the client you choose. Many pay per minute (.21 to .24 cents per minute) and/or a base pay of $9 to $16 per hour, depending upon your performance. The money you earn is only limited by your performance (high performers earn $13 to $19/hr) and how many hours you work. The better you perform the more you earn. You are in control of your earnings!
Do you take out taxes from my paycheck?
No. You are self-employed and operate your own business. We provide a 1099-Misc form at the end of the year; therefore, you are responsible for paying your income taxes. (IMPORTANT: don’t forget to keep track of all your start-up and ongoing costs of your business! Most expenses, including your home office, are tax deductible.
Are there any start-up costs?
Yes, certification courses start at $19 and go up to $250.
How many hours am I required to work?
You can work as many hours as you’d like. However, your minimum is 15 hours per week as required under the terms of the Statement of Work (SOW) for most Arise client business opportunities. Arise has hours for Client Support Professionals to service 24 hours a day, 7 days a week. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions process. (Subject to change.)
How long will it take before I can begin earning money?
The admissions process can be completed in as little as three (3) days! Certification courses required to service a particular client can take between two (2) days and several weeks to complete. Once you have completed certification course, you are then eligible to begin earning income by servicing your chosen client. You can begin working from home and earning income in as little as 21 days.
How Do I Know That This Is a “Legit” Opportunity?
Arise has been in business for 24 years, has won many awards including Outstanding Minority Business of the Year, Business Intelligence Group’s 2013 Green Company of the Year, and Call Center Magazine’s Product of the Year Award.